What We Do is Blend…
Start with Our Agents
And Our Levels of Technology
Add Our Marketing Expertise
Our Interactive Media
ALL Into Our PROPRIETARY Automated Solutions
Business Intelligence Tracking
Customized To Client Preferences
Reimagining the World of Intake
OPUS and its DBA, The Legal Assist Group, provide re-imagined intake services for today’s mass tort and single event attorneys and their potential new clients (PNCs). These unique OPUS approaches have changed the landscape of engagement, operational processes, and commercial outcomes. The company’s services and benefits extend far beyond traditional intake data and document collection, simultaneously raising intake expectations while significantly lowering costs.
OPUS – the next generation of intake for mass tort client acquisition
OPUS’s Hybrid-Automation Intake Solution is our revolutionary new approach for Mass Tort lead conversion and an interactive supercharger for the intelligent, connected call center.
Interactive Responsive Video
OPUS' interactive approach puts engaging video in every pipeline. Customized to react to the specific stumbling blocks that hinder most PNC's, the videos engage and motivate the potential client, responding to the exact issues that have prevented them from moving forward.
OPUS Proprietary Interactive Forms
The platform of our hybrid automation revolution are the dynamic, interactive forms that allow the PNC to choose their own path and motivates them to wake-up, learn, and sign-up - and then to not only give us their information but actually seek to complete the intake questionnaires for us.
Intelligent Messaging
OPUS delivers messages that automatically evolve, based on the tort, on your status, where you are, how long you’ve been there and how you'd like to communicate. This "evolving" message has been cultivated into a science and effectively used again and again.
Agent Integration
The relationship of agents to the hybrid-automation process is truly where OPUS can shine. Not only can agents be standing-by or "pop-up", they also have an arsenal of messages to send themselves - corresponding to different stages of the pipeline itself – or simply as responses to dialog with the PNC.
Interactive Media and Marketing Pieces
For every tort and for each client, OPUS produces multiple videos using professional talent, true broadcast quality visuals all along the pipeline. Not only are these video tools capable of energizing and motivating a PNC through the pipeline, they can also be used by the firm in their own marketing material.
Town Hall Meetings
Motivate stalled PNCs and get them the answers they need to move on. The combination of our talented team of engineers and cutting-edge software makes setting the town halls up easy and convenient. And the effect for succeeds the effort, with XX% of attendees turning into clients within days.
Is OPUS Really Any Different?
A proven track record of success. The OPUS Solution has already been applied to several high-profile torts and met with resounding success, converting dead leads by 30-50% in hard to succeed torts like Purdue Opioids, Boy Scouts Sexual Abuse, and Robinhood. And in many cases, these leads were converted solely through our automated system without any real agent interaction.
Dynamic Re-engagement and Retention Solutions
From the beginning there have always been a small percentage of potential clients that could not be signed.
The elusive ones, the ones that got away.
An augmentation to the intake phase of your standard mass tort case-acquisition programs – this new approach to intake is designed to work specifically on the hard-to-get leads.
Often referred to as the high hanging fruit, typically these are higher-value case and worth the effort if you can reach them sell them and convert them.
OPUS Call-Monitoring and Evaluation Programs
Results show again and again that nothing in Legal Intake is as important or as effective at improving the department more than good call monitoring. And yet, Intake managers almost NEVER dedicate enough time to adequately listen to, evaluate, and then pass along coaching tips that come from the calls that represent potential new business. OPUS leads everyone in optimizing “intake staff” performance through its lead-monitoring programs and law firm managers everywhere are increasingly relying on OPUS to stay competitive.
Optimization
Optimizing intake departments, increasing conversion and client acquisition
Training
Training specialists and staff quickly, deeply, and consistently to be top performers
Evaluation
Evaluating intake performance for individuals and at a department-wide level
We are results driven.
Welcome to eLearning
A short video showing how OPUS Delivers:
- Higher Conversion/More Contracts Signed
- Increased Bandwidth
- Fewer Mistakes
- Faster Cycles
- Measurable Results
And is Very Simple to Implement and to Learn
We Wrote the Book on Intake
A practical guide for increasing intake efficiency and maintaining it, this book is the go-to guide for intake departments nationwide.
Jay Jackson
Creator of the Six Sigma Approach to Legal Intake, a powerful strategy to maximize lead conversion, optimize intake departments, and increase overall profitability. Consultant and Business Development expert, he is also the co-author of the best-selling book on Legal Intake. Mr. Jackson’s Six Sigma partners include major Fortune 50 companies such as GE, IBM, Motorola, and Procter and Gamble, and his OPUS Intake Solutions have transformed many top firms in the Personal Injury and Mass Tort arena.
Dr. Michael McAleer
Dr. Michael McAleer has been overseeing intake operations for successful firms over the last sixteen years and is responsible for development of the Six Steps To Effective Intake as presented in their book. His hands-on approach to training and coaching turn intake specialists into top-performers.
Testimonials
“The OPUS team has brought it’s big-business mind-set to Mass Tort intake… instantly setting the standard on best practices with this fresh and powerful new approach. A must for any attorney that understands where his ROI really comes from and wants his Mass Torts truly Made Perfect.”
Mike Papantonio-Levin Law
“1-888-GO-ANSWER! prides itself on being a best in class outsourced legal intake contact center but maintaining quality with over 500 agents spread around three contact centers can be a tall order. In an effort to always improve, we recently put 15 people through the Opus eLearning system and the results were so impressive that we’re rolling it out companywide. It’s now mandatory for our legal intake agents to go through the Opus eLearning system.”
Ryan Alovis, Managing Partner of 1888-GO-ANSWER!
“Our Intake staff has thoroughly enjoyed the OPUS Training. It has allowed our Intake Specialists to expand and build on the confidence and knowledge that is necessary to maintain the call, from the conception of the case, to the closing of the deal!! Since the training our case volume has increased dramatically. I would recommend this training to anyone.”
Steven Nicewonder - Wettermark Keith Law Firm
Now Launching…
The Five Step Relationship Sales Conversion Script
OPUS Intake’s NEW 3 Program Video Series
OPUS Intake is excited to announce our newest series of Intake Training Videos, directly designed to improve your intake team and increase the number of calls that turn into clients.
This program, designed by Chris Mullins, “The Phone Doctor” , will help your Intake team make that important connection with the Potential New Client that is necessary in converting them into new cases.
The author of the book “Intake Specialists, the Unsung Heroes of Your Law Firm”, Chris is already highly regarding in the legal industry for her insight into improving the intake process. And this program will prove invaluable to your firm.
Contact US
Send us a message for more information!
