We are authors of the best-selling book “The Six Sigma Approach to Legal Intake,” and creators of the powerful OPUS Intake eLearning training systems, coaching and educational methods.
OPUS is the undisputed leader in the intake training field.
These (and many others) are powerful intake solutions – perfectly designed for today’s changing climate – delivering ‘continuously improving’ and permanent results.
Winning the Intake Wars : Performance, Training, Results
Winning the Intake wars, hitting those stunning conversion numbers, closing every deal…it’s about “your people”. The better trained and inspired, the more cases you sign…and the less you leave on the table.
OPUS Call-Monitoring and Evaluation Programs
Results show again and again that nothing in Legal Intake is as important or as effective at improving the department more than good call monitoring. And yet, Intake managers almost NEVER dedicate enough time to adequately listen to, evaluate, and then pass along coaching tips that come from the calls that represent potential new business. OPUS leads everyone in optimizing “intake staff” performance through its lead-monitoring programs and law firm managers everywhere are increasingly relying on OPUS to stay competitive.
We are results driven.
A short video showing how OPUS Delivers:
- Higher Conversion/More Contracts Signed
- Increased Bandwidth
- Fewer Mistakes
- Faster Cycles
- Measurable Results
And is Very Simple to Implement and to Learn
OPUS eLearning Overview
Creator of the Six Sigma Approach to Legal Intake, a powerful strategy to maximize lead conversion, optimize intake departments, and increase overall profitability. Consultant and Business Development expert, he is also the co-author of the best-selling book on Legal Intake. Mr. Jackson’s Six Sigma partners include major Fortune 50 companies such as GE, IBM, Motorola, and Procter and Gamble, and his OPUS Intake Solutions have transformed many top firms in the Personal Injury and Mass Tort arena.
Dr. Michael McAleer has been overseeing intake operations for successful firms over the last sixteen years and is responsible for development of the Six Steps To Effective Intake as presented in their book. His hands-on approach to training and coaching turn intake specialists into top-performers.