We are authors of the best-selling book “The Six Sigma Approach to Legal Intake,” and creators of the powerful OPUS Intake eLearning training systems, coaching and educational methods.
OPUS is the undisputed leader in the intake training field.
These (and many others) are powerful intake solutions – perfectly designed for today’s changing climate – delivering ‘continuously improving’ and permanent results.
eLearning
Nothing increases conversion like effective intake training – and nothing trains new intake staff and mangers as effectively as the OPUS "Intake 101" eLearning system. Find out more.
Training/Development
Working together with your firm to optimize your intake department and your people to create powerful intake solutions that maximize profits.
Consulting
Our clients share our passion for results and it shows in their success. Companies that outperform the market like to work with us.
Winning the Intake Wars : Performance, Training, Results
Winning the Intake wars, hitting those stunning conversion numbers, closing every deal…it’s about “your people”. The better trained and inspired, the more cases you sign…and the less you leave on the table.
OPUS Call-Monitoring and Evaluation Programs
Results show again and again that nothing in Legal Intake is as important or as effective at improving the department more than good call monitoring. And yet, Intake managers almost NEVER dedicate enough time to adequately listen to, evaluate, and then pass along coaching tips that come from the calls that represent potential new business. OPUS leads everyone in optimizing “intake staff” performance through its lead-monitoring programs and law firm managers everywhere are increasingly relying on OPUS to stay competitive.
Optimization
Optimizing intake departments, increasing conversion and client acquisition
Training
Training specialists and staff quickly, deeply, and consistently to be top performers
Evaluation
Evaluating intake performance for individuals and at a department-wide level
We are results driven.
Welcome to eLearning
A short video showing how OPUS Delivers:
- Higher Conversion/More Contracts Signed
- Increased Bandwidth
- Fewer Mistakes
- Faster Cycles
- Measurable Results
And is Very Simple to Implement and to Learn
We Wrote the Book on Intake
A practical guide for increasing intake efficiency and maintaining it, this book is the go-to guide for intake departments nationwide.
Jay Jackson
Creator of the Six Sigma Approach to Legal Intake, a powerful strategy to maximize lead conversion, optimize intake departments, and increase overall profitability. Consultant and Business Development expert, he is also the co-author of the best-selling book on Legal Intake. Mr. Jackson’s Six Sigma partners include major Fortune 50 companies such as GE, IBM, Motorola, and Procter and Gamble, and his OPUS Intake Solutions have transformed many top firms in the Personal Injury and Mass Tort arena.
Dr. Michael McAleer
Dr. Michael McAleer has been overseeing intake operations for successful firms over the last sixteen years and is responsible for development of the Six Steps To Effective Intake as presented in their book. His hands-on approach to training and coaching turn intake specialists into top-performers.
Testimonials
“The OPUS team has brought it’s big-business mind-set to Mass Tort intake… instantly setting the standard on best practices with this fresh and powerful new approach. A must for any attorney that understands where his ROI really comes from and wants his Mass Torts truly Made Perfect.”
Mike Papantonio-Levin Law
“1-888-GO-ANSWER! prides itself on being a best in class outsourced legal intake contact center but maintaining quality with over 500 agents spread around three contact centers can be a tall order. In an effort to always improve, we recently put 15 people through the Opus eLearning system and the results were so impressive that we’re rolling it out companywide. It’s now mandatory for our legal intake agents to go through the Opus eLearning system.”
Ryan Alovis, Managing Partner of 1888-GO-ANSWER!
“Our Intake staff has thoroughly enjoyed the OPUS Training. It has allowed our Intake Specialists to expand and build on the confidence and knowledge that is necessary to maintain the call, from the conception of the case, to the closing of the deal!! Since the training our case volume has increased dramatically. I would recommend this training to anyone.”
Steven Nicewonder - Wettermark Keith Law Firm
Now Launching…
The Five Step Relationship Sales Conversion Script
OPUS Intake’s NEW 3 Program Video Series
OPUS Intake is excited to announce our newest series of Intake Training Videos, directly designed to improve your intake team and increase the number of calls that turn into clients.
This program, designed by Chris Mullins, “The Phone Doctor” , will help your Intake team make that important connection with the Potential New Client that is necessary in converting them into new cases.
The author of the book “Intake Specialists, the Unsung Heroes of Your Law Firm”, Chris is already highly regarding in the legal industry for her insight into improving the intake process. And this program will prove invaluable to your firm.
Contact US
Send us a message for more information!
